At The Kendall Hotel, exceptional hospitality is shaped not only by our history, but by the people who bring it to life each day.
We are delighted to share that our Assistant General Manager, Shannon Keefe, has been named Manager of the Year by Pyramid Global Hospitality.
Stepping into her role during a pivotal moment for the hotel, Shannon quickly became an integral part of both daily operations and the broader team culture. With a thoughtful, hands-on approach, she has supported multiple areas of the business—from operations and human resources to expanding her expertise in accounting—all while fostering an environment where associates feel empowered to grow.
Under her leadership, The Kendall Hotel has achieved best-in-class Associate Engagement Survey scores within just six months of transition, with that success continuing into 2025. The hotel also holds the #1 ranking on TripAdvisor in its market, a reflection of the consistent care and attention extended to every guest experience.
What distinguishes Shannon most is her genuine commitment to people. She has helped cultivate a workplace where associates feel valued, supported, and inspired—an energy that carries through to the experience of every guest who walks through our doors.
Set within the historic walls of the former Engine 7 Firehouse, The Kendall Hotel has long been a place where character and comfort come together. Leaders like Shannon ensure that this legacy continues to evolve with intention, care, and a deep sense of hospitality.