FAQ's
Here you'll find answers to common questions about The Kendall Hotel, including our amenities, booking policies, and more. If you need further assistance, feel free to contact us directly.
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What time is check-in and check-out?
Check-in is at 3:00 p.m. and check-out is at 11:00 a.m.
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What is your cancellation policy?
Cancellations must be made at least 24 hours prior to 4:00 p.m. on the day of arrival.
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What are the dining options?
The hotel serves the fireman’s breakfast buffet to hotel guests only from 7 am to 10 am daily.
The Black Sheep Restaurant is set to reopen this fall with dining open to the public.
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Do you allow dogs?
We are not pet-friendly.
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What is included in the $25 Destination Fee?
- Breakfast buffet, served daily from 7:00 a.m. – 10:00 a.m.
- High-speed internet access in rooms and throughout the hotel
- Access to Cambridge Athletic Club (nearby fitness center)
- Welcome amenities for each guest on the day of arrival
- Business Center access – copies & faxes (up to 10 pages)
- Wine tasting (Sunday & Monday), returning in the fall
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What happens if I cut my trip short?
With 24 hours’ notice, we can adjust your stay (does not apply to advance purchase reservations).
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Will I be charged for extra guests occupying my room?
No.
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Is there a minimum age requirement?
Yes, guests must be at least 21 years old.
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Are there ADA accessible rooms?
Yes, we offer 3 ADA-accessible rooms. Learn more about our ADA rooms here.
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How far is downtown Boston?
Downtown Boston is approximately 2 miles away — a 13-minute drive or an 11-minute train ride.
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Do I have to pay for parking?
Yes, parking is available at $52.00 per day on a first-come, first-served basis.
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What room types are there & the maximum capacity of each?
- Classic Queen – 2 guests
- Deluxe King – 2 guests
- Deluxe Double Queen – 4 guests
- Superior King – 4 guests
- Luxury Suites – 4 guests